More than 200m homes now have a smart speaker providing voice-controlled access to the internet, according to one global estimate. Add this to the talking virtual assistants installed on many smartphones, not to mention kitchen appliances and cars, an...
AI-powered voice assistants from Google, Amazon, Apple, and others could be perpetuating harmful gender biases, according to a recent UN report. The report, titled “I’d blush if I could” — Siri’s response to provocative queries or flirtatio...
Just a few short years ago, marketing teams looked to the cutting-edge technology of the time to engage with customers more efficiently: IVRs. These tools served a useful purpose, providing quick answers to straightforward questions and slashing wait timesbut… ...
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